Legal Commentary

 Frustrated with your legal technology? Elated? Share your experience and help your peers pick the best technology vendors.The second annual ALM Technology Vendor Satisfaction Survey is underway, via a simple online survey. Conducted by our "Legal Intelligence" research unit, the survey asks questions about technology products and servcies, such as software and web-based offerings that target law firms and law departments.

There are six categories: research libraries, e-discovery and compliance, litigation support, mobile lawyering, and office technology. The deadline to participate is April 8, 2001. Take the survey here, learn more about it here. 

Participants will receive a brief analysis of the results; full results will be available for purchase (participants get a discount). The results also determine the 2011 LTN Vendor Awards, so let your voice be heard!

Here's my analysis of the inaugural 2010 survey, "Help Please!," which confirmed (by a whopping 77% of respondents) that the number one criteria for choosing a vendor is customer service. More than anything else, we all want quick responses and prompt resolutions to technology problems.

What will emerge as the top issues of 2011? We're looking forward to hearing from you!