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Practice Management
: What About Clients?Performance Reviews based on Client Service standards.
By Dan Hull
We talk about real service every single day, almost as if it were a substantive area of law practice. It's a running conversation. If you are serious about building and keeping a "client service culture", you need to underscore it at every performance review.
It's an idea that is here to stay--in this, or any other economy. See "Performance Reviews Based On Client Service Criteria?" Are you serious about all that "client service" stuff on your website?
Full post as published by What About Clients? on March 06, 2009 (boomark / email).
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