Legal Commentary

The Key To Health Care Reform: Call Centers?

By Big Tent Democrat

lilburro has a great catch:

Ezra [Klein] favors incrementalism vis a vis the Baucus plan because it sets up a call center:

The emphasis here, however, is on making them easy to use: "The exchange will provide a standardized enrollment application, a standard format for describing insurance options and marketing, call center support and customer service." It's not clear why you'd do all that if you weren't planning to let them expand.

So whereas enrolling 10 million people is meaningless, setting up a call center is a monumental gain in health care reform destined to bring us to universal health care. WTF???!!

(Emphasis supplied.) My question is will the call centers be multi-lingual? I mean, since illegal aliens are sure to be using the "exchanges," we need to make sure there is a Spanish speaking option at least. Without it, the "expansion" seems doubtful . . .

Speaking for me only

Full post as published by TalkLeft on September 08, 2009 (boomark / email).