Legal Niches

FTC Complaints: Where do Games Rank?

By pete_gallagher

The Federal Trade Commission (FTC) has released a list (PDF) of the top complaints that consumers filed with the agency for the 2009 calendar year.

The category of videogames came in at number 30 on the list, totaling 1,185 complaints during the year, or .00089 percent of all complaints filed during the year (1,330,426). Videogame-related complaints were related to 'problems with videogame companies, defective products, billing or collection, contracts, customer service, delivery, guarantees or warrantees, repairs and service.'

Complaints in the category have, however, risen over the years, from 694 in 2007 to 1,073 in 2008.

This year's top complaint was about identify theft, which made up a whopping 21.0 percent of all complaints with 278,078 consumer inquires on the subject.

The FTC has also released an animated video to show consumers how to file a complaint.

Full post as published by GamePolitics.com on February 24, 2010 (boomark / email).