Legal Research

"How Organizations Become Customer-Centric"

This post was written by Cheryl: "The best way to become customer-centric is to prioritize the value of your customer. It's not just about what you sell, your marketing strategies or even the value of your products or services. To be profitable and successful, the focus goes beyond the obvious, and filters down to the manufacturers, the product designs, how the merchandise is supplied, and eventually down to the cost of manufacturing.

There's a plethora of "buzz" words out here to describe true customer engagement; some prefer the use of customer-centric, customer experience management, customer profitability or even customer value, but the bottom line, no matter what your description, is to place the customer needs in front..."

Learn from how one company does a great job of putting the customer (client) first.

Source: Service Untitled, 28 July 2010. © 2006-2010 Service Untitled Group, reproduced with permission of Douglas Hanna.

Full post as published by Stark County Law Library Blawg on July 30, 2010 (boomark / email).