Legal Research

"Customer Retention Strategies to Boost Your Business"

This post was written by Cheryl: "Making that first impression in business with the appearance of your web site, the decor, the marketing, or just the friendliness of the first company representative a customer encounters, helps to brand your business. You don't always have to be faster or cheaper to keep your customers from straying off to the competition, but you need to maintain a consistent brand of professionalism, speed, and convenience.

Customers may leave because they don't like your product, their friends have influenced them to move to another company, or the competition simply has you beat, but according to statistics, most customers leave because of a change in attitude or indifference by the business. Customers always have to think you care, and customers want you to make them feel good..."

Continue reading this interesting post by clicking on the author's name.

Source: Service Untitled, 12 August 2010. © 2006-2010 Service Untitled Group, reproduced with permission of Douglas Hanna.

Full post as published by Stark County Law Library Blawg on August 17, 2010 (boomark / email).