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: Legal Blog Watch

New York's 311 Data Provides Window Into Complaints and Questions

By Eric Lipman

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In all my years living in New York, I utilized the City's all-purpose, non-emergency 311 system only once. Don't ask. But I've always been a little fascinated by the concept. Seriously, anything I need, I can call you and you'll actually provide me with useful information/assistance or connect me to someone who can? I've wondered how many people bothered by the nuisances inherent in city life actually understand the distinction between a 911-worthy emergency and something that can be handled by 311. I would have loved to be the New York Times reporter who pulled this assignment back in May, sitting in as a 311 operator for a week. So, when Stephen Abram, on his Lighthouse blog, posted a link to a lengthy Wired article all about what can be gleaned from mining 311 call data, I read it. And am now offering you the opportunity to do the same. There's some interesting information on the volume of particular kinds of complaints by time of day -- who would have thought that illegal parking complaints peak at 7 a.m.? And the article paints a pretty impressive picture of the Brave New World on the horizon in terms of gathering, coordinating,...

Full post as published by Legal Blog Watch on November 02, 2010 (boomark / email).