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Oregon Woman Learns She Has Been Banned by UPS From Home Deliveries

By Bruce Carton

You already know that I'm a sucker for the stories where a corporation rolls out its ultimate "death penalty" punishment on a customer, such as "you can never come here/buy here/eat here/Facebook here again!" So it should be no surprise that I'm writing about Deborah McCarthy, who was recently advised by UPS that she will never have a package delivered to her house by UPS again. The Beaverton, Ore., woman was advised by UPS that all of her future packages must be delivered to a neighbor. What caused UPS to drop the hammer on McCarthy? The Oregonian reports that the ban began in mid-April, when McCarthy, whose ability to drive is limited due to a medical condition, attempted to use UPS to return an item that had arrived broken. McCarthy says the UPS driver who came to her door appeared to be in a bad mood from the moment he arrived, and things got worse from there. The driver rather aggressively grabbed for the box after handing her another, new delivery. As he started down the driveway, she looked at the new package and commented that it looked a bit banged up, too. "Then he just spun around, stormed back...

Full post as published by Legal Blog Watch on November 19, 2010 (boomark / email).