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Legal Commentary

In Search of Perfect Client Service

Why Lawyers Seem To Stumble. Blawg from attorney Patrick Lamb

Post Frequency: 1.8/day

Last Entry: March 17, 2011 at 16:14:07

"We hold these truths to be self-evident."

Posted on February 19, 2008
With all the recent hub-bub about great writing and speechifying, my friends at What About Clients? showed great timing with yesterday's piece on great writing. After providing a rock-solid example of good editing of an overally legalistic contract, Dan Hull concluded with this imagery: Either [editing alternative] would save trees, ink and space, be more to the point--and would help diminish the image of the self-important "I'm-special" lawyer rocking back and forth in his chair and talking to himself like a mental patient...

The Notion Of "Going Viral." Yes We Can. Or Can We?

Posted on February 07, 2008
Sometimes things go viral. Sometime ago, I wrote about a slideshow set to music that became known as "Did You Know." The show has been viewed well over two million times. Earlier this week, I was emailed a link to a song about Barack Obama...

The Notion Of "Going Viral"

An Brief Introduction to Cole Silver

Posted on January 28, 2008
I've just added Cole Silver's Legal Marketing Secrets to my list of Links. You can read about Cole's background and experience here. Once you understand that he has been both lawyer and client, you'll see that the wisdom on his blog is borne of broad experience...

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Marketing Partner Forum Slides Now Available

Posted on January 23, 2008
I had an opportunity to participate in a panel led by Gerry Riskin at Hildebrandt's 2008 Marketing Partner Forum. As always, it was an outstanding event, perhaps the best in many years. Congratulations to Tom Billington and his Hildebrandt colleagues for putting together such an outstanding and thought-provoking program...

Will The Perfect Storm Fundamentally Alter The Foundation Of The Profession?

Posted on January 19, 2008
Is it here? To be sure, predicting any storm, let alone the Perfect Storm, is a perilous undertaking. But the stars sure look to be lining up like never before. So take a pinch of salt, throw it over your left shoulder, sit back and let me explain...

Valorem--Week 1

Posted on January 12, 2008
Well, we just finished our first full week. Its already been a wild ride. I don't intend to have ISOPCS become a diary reporting on the events of Valorem Law Group, but VLG is, in many respects a Client Service laboratory where we are seeking to push the client service envelope...

Valorem Launches

Posted on January 03, 2008
On January 1, 2008, Valorem Law Group, LLC will officially open its doors. Valorem (latin for value) represents the culmination of a great deal of thinking about how to respond to the needs of in-house counsel with litigation needs. Valorem will be a litigation/problem-solving firm...

"I try to leave out the parts that people skip."

Posted on August 21, 2007
Check out this post about excess verbiage in blogs at Instabloke. I plead guilty. I promise to do better. Good lesson about every kind of writing. Marketing materials. Emails. Letters to clients. Briefs. Each word should be essential to the communication.

Interesting Policies On Recording Time

Posted on August 20, 2007
I have spent more than a little time writing about high hourly rates and the hourly rate economic model. I have spent very little time writing about timekeeping policies. But I was fascinated to read the policies of several firms that were published at Above the Law, a blog that "provides news and gossip about the profession’s most colorful personalities and powerful institutions, as well as original commentary on breaking legal developments...

New Book On Client Service

Posted on August 17, 2007
Was just perusing a new blog I've started to follow, 800ceoread, and saw the post title "You Can't Win A Fight With Your Client." The post is about a book by the same title, authored by Tom Markert, who also penned the book, "You Can't Win A Fight With Your Boss...

Gerry Riskin's Forecast: Stormy Times Ahead

Posted on August 03, 2007
Very powerful post by my good friend Gerry Riskin in his great blog, Amazing Firms, Amazing Practices. The post, Doom and Gloom for the legal profession--it's coming, contains Gerry's prediction that "our legal profession is in for very rough times...

Problem Defined. Finding Solution Not So Easy?

Posted on August 01, 2007
A friend of mine passed along this quote from Scott Turow (apparently from a recent ABA Journal article); "One reason that dollars times hours continues to prevail is because its hard to devise a fair alternative...

Remember This Before Complaining

Posted on July 31, 2007
How frequently do we complain? We all do so a lot. Sometimes we complain about things in the presence of our clients because they also are our friends. And because we are lawyers, are complaints are spiced-up and witty. Next time, maybe not so fast...

TechnoLawyer eBook Makes Legal Publishing History

Posted on July 30, 2007
I am proud to be amongst such distinguished company in the TechnoLawyer eBook, BlawgWorld 2007. Here's the story: TechnoLawyer eBook Makes Legal Publishing History with SmartNavigation System and Online Distribution via Seventy-Eight Legal Blogs Helps lawyers find blogs and helps law firms get answers to their most pressing problems New York, NY (July 30, 2007) — TechnoLawyer, the popular online network for lawyers and law office administrators, today launched BlawgWorld 2007 with TechnoLawyer Problem/Solution Guide, a free eBook with a proprietary design that will turn heads in the legal publishing world...

Surprise! Surprise! Surprise! The Worst Word In The Inhouse Lexicon

Posted on July 27, 2007
I received the July 2007 issue of Litigation News from the ABA today. The lead article reported on a 2006 survey conducted by the Association Of Corporate Counsel (incidentally, no longer known as the American Corporate Counsel Association, as it is referred to in the article), and then discussed a Section of Litigation program from the recent annual meeting which discussed the results of the ACC survey...

"Rainmakers I Have Fallen For"

Posted on July 18, 2007
Great article in the July/August issue of Law Practice magazine. A former in-house counsel reveals the "Rainmakers I Have Fallen For ..." Barbara D'Amico is the former General Counsel of J.P. Morgan Chase's Retail Financial Services Businesses...

Law Firm Economics For Dummies

Posted on July 18, 2007
This says everything you need to know. Thanks to Matt Homann and the [non]billable hour, where I just saw this posted.

After The Mistake Redux

Posted on July 17, 2007
Mistakes. Everyone hates them, but everyone makes them. The thing that separates great client service from lawyers looking for new clients is how you deal with them. Some time ago, I provided a prescription for dealing with mistakes in my post, After The Mistake...

"The Brand Called You"

Posted on July 16, 2007
Somewhere I ran across this article by Tom Peters in Fast Company magazine. Interesting read, especially since it was published n 1997. Take a look.

Lessons From The Restaurant That Provides The Best Service In The Country

Posted on July 12, 2007
Tonight I was driving home. It was too late for Marketplace (see this post), so I was listening to 848, original programming from Chicago Public Radio. The restaurant Tru is one of Chicago's finest, and was just voted as having the best service of any restaurant in the country...

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