Indiana

Indianapolis -> Indiana -> India

By Abdul Hakim-Shabazz

If you’ve tried to get a hold of someone at the Mayor’s Action Center, you probably have had an issue or two.  Wait times have been ridiculously long, if you get to someone at all.  The Ballard administration is looking at privatizing the MAC line.  A decision hasn’t been made yet, but they have received requests for proposals.I’m going to go one step further.  Not only should the call center be privatized, but outsourced to India.  As a taxpayer I could care less who is on the other side of the line as long as they do two things.

1. Take my complaint and get it to where it needs to be.
2. Save me money.

If they can accomplish that, who cares if the call center is in Indianapolis, somewhere in Indiana or in India.   The job of government is not to employ people, but to provide services at the most efficient costs.  As long as it does that, who cares who answers the phone.

Full post as published by Indiana Barrister on August 13, 2008 (boomark / email).