International Law

OTTAWA, July 16, 2009 ? In order to comply with Canadian privacy law, Facebook must take greater responsibility for the personal information in its care, the Privacy Commissioner of Canada said today in announcing the results of an investigation into the popular social networking site?s privacy policies and practices.

?It?s clear that privacy issues are top of mind for Facebook, and yet we found serious privacy gaps in the way the site operates,? says Privacy Commissioner Jennifer Stoddart.

...The Privacy Commissioner?s report recommends more transparency, to ensure that the social networking site?s nearly 12 million Canadian users have the information they need to make meaningful decisions about how widely they share personal information.

The investigation also raised significant concerns around the sharing of users? personal information with third-party developers creating Facebook applications such as games and quizzes. (There are more than 950,000 developers in some 180 countries.) Facebook lacks adequate safeguards to effectively restrict these outside developers from accessing profile information, the investigation found.

The report recommended a number of changes, including technological measures to ensure that developers can only access the user information actually required to run a specific application, and also to prevent the disclosure of personal information of any of the user?s friends who are not themselves signing up for an application.

The investigation also found that Facebook has a policy of indefinitely keeping the personal information of people who have deactivated their accounts ? a violation of the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada?s private-sector privacy law. The law is clear that organizations must retain personal information only for as long as is necessary to meet appropriate purposes.

Recommendations to Facebook included the adoption of a retention policy whereby personal information in deactivated accounts is deleted after a reasonable length of time.

Facebook has agreed to adopt many of the recommendations stemming from the Privacy Commissioner?s investigation or, in some cases, has proposed reasonable alternatives to the measures recommended. However, there remain a number of recommendations that Facebook has not yet agreed to implement.

?We urge Facebook to implement all of our recommendations to further enhance their site, ensure they are in compliance with privacy law, and ultimately show themselves as models of privacy,? says Assistant Commissioner Elizabeth Denham, who led the investigation on behalf of the Office.