Legal Marketing & PR

I LOVE Dell's Customer Service

By Larry Bodine

Based on a call I just made, I can say that Dell's customer service is excellent.

I have a Latitude D630 laptop running Windows XP which I bought at ABA Techshow 3/19/08 with a three-year warranty. It's been running really slowly, hanging up on shutdown and refushing play audio.

I called Dell reached a live human right away. He told me to run a diagnostic test and asked if the laptop was running hot.  I told him the laptop is hotter than a stovetop grill. He said the fan and motherboard were proably not working and would be replaced under the warranty.

He got my sound working by taking me to a driver download page on the Dell site. This guy knew every little detail about my computer so he could give custom answers.  The battery wouldn't hold a charge, but it's not covered by the warranty, so he sold me a new 9-cell battery for $165.

They'll send me a box with free shipping.  They said I should get it back in a week.  With a new motherboard, it'll be like having a new computer!

My next computer will definitely be a Dell. 

Full post as published by Larry Bodine's LawMarketing Blog on November 22, 2010 (boomark / email).