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Practice Management

: More Partner Income

The American Airlines Fiasco And Customer Service

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As I sat in a terminal in Chicago O'Hare after a week of ridiculous delays and cancellations, I finally believed I was almost home.  Instead it was dripping water for the forehead, dirty carpet for a bed. This week was a long travel week for me, as I had presentations to ...

Full post as published by More Partner Income on April 21, 2008 (boomark / email).

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