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Practice Management
: What About Clients?The client's stock price this week?
By Dan Hull
Rule 7: Know the Client. It's from our world-famous 12 Rules of Client Service that we received on two legal pads when we were up on the Mountain:
The client, it seems, actually wants you to know him, her or it. Take time out to learn the stock price, industry, day-to-day culture, players and overall goals of your client. Visit their offices and plants. Do it free of charge.
Associates in particular need to develop the habit of finding out about and keeping up with clients and their trials and tribulations in and out of the areas you are working in. Learn about your client--and keep learning about it. Devise a system to keep abreast.
Full post as published by What About Clients? on January 13, 2009 (boomark / email).
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